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Family Care Partnership

iCare Family Care Partnership

Peace of mind. Good health and well-being. Independence. 

These are your goals. So, they’re our goals too. 

 

Added Benefits Self-Directed Supports Part D Drugs 

How to Enroll 

Prior Authorization  Medicaid-Only Prior Authorization

Main Content

iCare is Expanding!

iCare Family Care Partnership is expanding to 8 new counties in 2025! We are excited to grow our membership while providing the highest quality long-term care services in the state.

iCare Family Care Partnership (FCP) (HMO D-SNP) is a Medicare and Medicaid health and long-term care (LTC) program designed to meet the long-term care needs of frail older adults and adults who have physical, intellectual or developmental disabilities. 

The iCare Family Care Partnership team includes a nurse practitioner, registered nurse, care manager, and people you choose to include. They will work with you to help you live as independently as possible, so you can remain connected with family, friends and your community.

2025 Added Benefits

iCare Family Care Partnership members who have Medicare and Medicaid receive added benefits as part of a Medicare Advantage Dual-Eligible Special Needs plan. These extra benefits are included in the iCare Family Care Partnership's Partnership Program (HMO D-SNP) and are in addition to the regular benefits you get from Medicaid and Original Medicare.

The best part: You do not need to give up the Medicaid and Original Medicare benefits you already get when you enroll in this plan.

Learn More About Each Added Benefit available through the iCare Family Care Partnership Program (HMO D-SNP)

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Hearing - Non-Medicare Covered Benefit

  • $0 copay for routine hearing exams up to 1 every year.
  • $0 copay for follow-up provider visits up to unlimited per year.
  • $0 copay for each Advanced level hearing aid up to 1 per ear every 3 years.
    • Note: Includes 80 batteries per aid and 3 year warranty. 
  • Unlimited follow-up provider visits during first year following TruHearing hearing aid purchase.
Added Dental Benefits

 

iCare includes preventive and comprehensive dental benefits in your plan with no monthly dental premium and a $4,000 maximum coverage limit per calendar year. You must use dentists and dental specialists in the iCare dental network, DentaQuest. To find a dentist call
DentaQuest's Customer Service at 1-800-508-6758 (TTY: 711). You can also call iCare Customer Service at 1-800-777-4376 or your Care Coordinator. If you have access to the internet, you can find a dentist by using the "Find a Provider" tool on the iCare web site at www.iCareHealthPlan.org. These added benefits are included in the plan at no cost to you:


$0 Co-pay for Preventive Care
» Oral Exams — Up to three (3) per calendar year, includes emergency diagnostic exam up to one (1) per year, and
periodic oral exam up to two (2) per year.
» Prophylaxis (Cleaning): Includes periodontal maintenance up to four (4) per year and prophylaxis (cleaning) up to two (2) per year.
» Fluoride Treatment: Up to two (2) per calendar year.
» Dental X-rays include bitewing x-rays and intraoral x-rays up to one (1) set(s) per year, and panoramic film or
diagnostic x-rays up to one (1) every 5 years.


$0 Co-pay for Comprehensive Care
» Non-routine Services: Two (2) visits included every year.
» Diagnostic Services: One (1) visit included every 3 years.
» Restorative Services: Include fillings up to unlimited per year, re-cementation of crown and re-cementation of dentures up to one (1) every 5 years, crown up to one (1) per tooth per lifetime.
» Endodontics: Include root canal, root canal retreatment up to one (1) per tooth per lifetime.
» Periodontics: Include scaling and root planning (deep cleaning) up to one (1) per quadrant every 3 years, scaling for moderate inflammation up to one (1) every 3 years.
» Extractions: Surgical extractions are covered; Unlimited per year.
» Prosthodontics, Other Oral/Maxillofacial Surgery, Other Services: Include partial dentures and complete dentures up to one (1) set(s) every 5 years, denture adjustment, denture reline, denture repair, denture rebase, tissue conditioning up to one (1) per year, occlusal adjustments up to one (1) every 3 years, oral surgery up to two (2) per year, and bridges up to one (1) every 5 years.

There may be limits on how much the plan will provide. Please contact us for more information.

Added Vision Benefits

 

There's no monthly vision premium and you can choose from an extensive network of National Vision Administrators (NVA) care providers.

Our added vision benefit provides you with these services in 2024:
» $50 combined maximum benefit coverage amount per year for routine exam.
» $400 combined maximum benefit coverage per year for contact lenses or eyeglasses (lenses and frames) and/or fitting for eyeglasses (lenses and frames).

Eyeglass lens options may be available with the maximum benefit coverage amount up to one (1) pair per year.

Maximum benefit coverage amount is limited to one time use per year.

Please refer to your iCare Medicare Plan Evidence of Coverage or EOC for more information or call your Care Coordinator. You can also call iCare Customer Service at 1-800-777-4376 (TTY: 711).

There may be limits on how much the plan will provide. Please contact us for more information.

You must use National Vision Administrators (NVA) network providers for your Medicare vision benefit. If you have a vision network question or need help finding a provider, call the NVA Customer Service Department 24/7/365 at 1-888-287-0116 (TTY: 711). You can also visit www.e-nva.com or use the “Find a Provider” search tool on the iCare website www.iCareHealthPlan.org.

Meals

Members receive two meals per day for 7 days (up to 14 meals) delivered to member’s home after an inpatient stay in a hospital or nursing facility. Meal delivery must be scheduled within 30 days of discharge event. Limited to four times per year.

Prior Authorization and/or doctor's referral (order) may be required for this benefit.

Acupuncture - Medicare Covered Benefit

$0 copay for acupuncture for chronic low back pain visits up to 20 visit(s) per year.

How to ask for a Benefit or Service

 

Contact Us

For full information on iCare Family Care Partnership benefits, call our Customer Service Department at 1-800-777-4376 (TTY 1-800-947-3529) 24 hours-a-day, 7 days-a-week (office hours: Monday-Friday, 8:30 a.m. to 5:00 p.m.).
 

More Help

Healthy Links
Interested in healthy living tips for people with special needs, and other valuable resources?  Visit Health and Wellness.

Community Help
Everyone needs help from time to time.  Community Help is a guide to resources right in the cities and towns that iCare serves.

After-Hours Service
If your condition is severe, go to the nearest emergency room (ER). If you are unable to get to the ER, call 911. For after-hours urgent or emergent care inquiries, please call us at 1-800-777-4376 (TTY 1-800-947-3529) and follow the prompts to get you in contact with a member of the Family Care Partnership care team.

Emergency response
If you have a health-related emergency or urgent issue, go to the nearest emergency room or call 911. If you are still in need of assistance, call us and we will immediately connect you with someone who will respond.

Customer Service
Questions? Call 1-800-777-4376 (TTY: 1-800-947-3529), 24 hours a day, 7 days a week for more information. Our office hours are Monday – Friday, 8:30 a.m. – 5:00 p.m.

Find a Provider

Looking for a hospital, doctor or other provider in iCare’s broad network?

Find a Provider

H2237_IC2203_CMS Approved for use 10/1/24_DHS Approved 9/6/23
 

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