Whether you’re a long-time member, a provider, or you’re interested in joining iCare, we can help!
If you need any documents translated or read over the phone (sight translation) in your preferred language, please call Customer Service at 1-800-777-4376.
Fulfillment materials and timeframes:
Phone: 1-414-231-1076
Email: advocate@iCareHealthPlan.org
Learn more about iCare Medicaid Member Advocates
Phone: 1-800-777-4376
Learn more about Medicare Complaints & Grievances
Please email Provider Contracting:
NetDev@iCareHealthPlan.org
Email: NetDev@iCareHealthPlan.org
Please include physician name, contact name & tracking #, TIN and a brief description of issue.
Fax: 1-414-231-1075 Attn: Administrative Services Coordinator
Fax: 1-414-231-1026
Phone: 855-839-1032
Phone: 1-414-231-1029
Phone: 1-414-223-4847
Phone: 1-800-910-4743
Independent Care Health Plan 's corporate office is located in Milwaukee, Wisconsin
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With the adoption of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), it is required that all communications containing Protected Health Information (PHI) be secured. To help implement this important and practical security measure, Humana policy requires all email users to send Confidential Information using Secure Mail.
This is an encrypted way to transfer protected information.
Providers can register for an account directly at Secure Mail Systems. When a secure email is sent by iCare, providers will receive an email message from noreply@onlinesecuremail.com that you have received a secure email and who the email is from.
If you are not receiving emails and should be, please check your spam folder and connect with your IT Department to make sure that your company is not blocking the address or sending it to a spam service.
You may disenroll from an iCare Medicare plan only at certain times of the year, or under certain special circumstances. Complete information is available on the Disenrollment Rights and Responsibilities page.
Leaving iCareHealthPlan.org
By clicking this link, you may be leaving the iCareHealthPlan.org website. Independent Care Health Plan (iCare) only provides these links and pointers for your information and convenience. When you select a link to an outside website, you are leaving the www.iCareHealthPlan.org website.
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