LGBTQ+ Support and Resources

• For help finding LGBTQ+ friendly and affirming medical or mental health care providers, the following provider directories can help you search by zip or specialty.
  • LGBTQ+ Affirming Healthcare Directory
  • LGBTQ+ Healthcare Directory
• To confirm whether the provider accepts iCare insurance, please contact the provider or call iCare customer service at 1-800-777-4376 / TTY: 1-800-947-3529, 24 hours a day, 7 days a week. Office hours:  Monday – Friday 8:30 a.m. – 5:00 p.m.

Mental health is a crucial part of well-being. We recognize the unique challenges faced by the LGBTQ+ community. Whether you need someone to talk to, need support, or just want to learn more about mental health, here are some resources for you.

LGBT National Help Center (lgbthotline.org) PH: 888-843-4564

LGBT National Youth Talkline PH: 800-246-7743

The Trevor Project Information and support to LGBTQ+ young people including suicide prevention and crisis intervention. Text “Start” to 678-678 or PH: 1-866-488-7386

Call Blackline peer support, counseling with a LGBTQ+ Black Femme Lens. PH: 1-800-604-5841

DeQH LGBTQ+ Helpline for South Asians. PH: 908-367-3374

MASGD works to support, empower, and connect LGBTQ+ Muslims. Inara Support Line PH: 71-QTM-INARA

Sage Advocacy Services for LGBTQ+ Elders. You will find a link on the website to the HearMe App, an on-demand mental wellness app that allows you to text one on one with a trained and empathetic listener.

UpLIft WI –you need to talk to someone when things are difficult or just want to connect with a peer, PH: 534 -202-5438 to reach a phone line staffed by a certified peer specialist. Available 10am-10pm CST daily.

• Call 911 if you are in danger or having a medical emergency.
• If you are in crisis and thinking about suicide, call 988 for the Suicide & Crisis Lifeline 24/7/365.

Gender-affirming care encompasses a range of behavioral, medical, psychological and social interventions designed to support and affirm an individual’s gender identity when it conflicts with the gender they were assigned at birth.

iCare follows the Wisconsin Department Health Services Medicaid Guidelines in Forward Health regarding the coverage of gender-affirming medical and/or surgical treatments (GAMASTs). Please refer to this Forward Health Update No.2020-17 for covered services and requirements.

Many services require a prior authorization. You can refer to Forward Health Update No.2020-17 for details. Your provider can request prior authorization using the forms and information below:

• Prior Authorization forms and information is found here: https://www.icarehealthplan.org/Prior-Authorization.htm

• iCare utilizes these clinical practice guidelines when determining prior authorization: https://www.icarehealthplan.org/Education/Resources.htm (scroll to mid-page)

Your personal health information

So that we can better serve our members and provide quality care, iCare collects personal health information about you, including sexual orientation and gender identity (SOGI) information. All personal and personal health information you share is private and protected.

Health Risk Survey

Black Mental Health Alliance

GLAAD

GLMA: Health Professionals Advancing LGBTQ Equality

HRC | Human Rights Campaign

LGBTQ Health: General Resources | Wisconsin Department of Health Services

LGBTQIA+ Health Education Center

National Domestic Violence Hotline (thehotline.org)

PFLAG (Parents, Families and Friends of Lesbians and Gays)

Pride 365 (pride365plus.com)

Substance Abuse and Mental Health Services (SAMHSA) National Helpline-
PH: 1-800-662-HELP (4357) / TTY: 1-800-487-4889

Trans Lifeline