Welcome to iCare's newsroom – the place to find important announcements, press releases, newsletters, and other resources.
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Website, Claim and Enrollment Status Check, annual MOC Review
Check out the latest member newsletter!
New PO Box for Claims and Review/Reopen, Home Health Care Services EVV Soft Launch, Prior Auth Changes for 2024
Medicare Part B Drug Inflation Rebate information; InstaMed EFT and ERA upates; Provider Appeals updates and more...
Check out our latest member newsletter!
Concurrent review has begun at the end of March. What does that mean for you?
What the PHE unwinding means for our providers and other news to keep you informed...
Complete your Medicaid renewal to keep your benefits! This and other important news for iCare Medicaid SSI and BadgerCare Plus Members.
EVV hard launch is May 1, 2023. Please review our bulletin for more information.
iCare members receiving FoodShare benefits, please note this very important information!
Spotlight on iCare Family Care Partnership 2023 Medicare Added Benefits, New 2023 Healthy Options Allowance and the iCare Spending Account Card...
EVV for Medicaid-covered home health care services - requirement extended to 2024. Read more about Wisconsin EVV here.
iCare Medicare policy and technical changes for 2023 regarding Maximum Out-of-Pocket Limit
iCare Prior Authorization will be implementing changes surrounding NCQA Accreditation. Please read more here.
Providers, you are welcome to drop in for virtual EVV Q & A Zoom meeting sessions, the third Monday of every month, 1-2pm CT.
Wisconsin Caregiver Abuse and Neglect Prevention Project trainings
DHS survey information for agencies providing long term care
Important information for iCare Provider Portal Users!
As of October 1, 2022, ForwardHealth announced certification changes for substance abuse disorder (SUD) facilities. including the new allowable certification for adult residential integrated behavioral health stabilization services. And, EVV launch information.
Healthy Rewards final 2022 balances reminder, 2023 benefits at a glance, the new 2023 iCare spending account card, and more!
The Q3/Q4 iCare Provider eNewsletter has been emailed to iCare providers. Check it out here in case you missed it!
Feeding Wisconsin Food banks welcome volunteers from Humana / iCare as part of 2022 Hunger Action Month. See videos of Media Coverage.
iCare/Humana welcomes Julie Strenn to iCare's Board of Directors and Kiva Gittings Graves to iCare's Executive Leadership Team; iCare's monthly Care Provider Survey; Provider Portal information, and more...
iCare Medicare Member newsletter is here! In this edition, reminders to help you get back on track with your health care, product updates to the OTC benefit, news about prescription opioids, healthy rewards incentives, when to get the COVID booster, and MORE!
iCare-Humana welcomes Julie Strenn to the Board of Directors; Margaret Kristan is elected to Governor's Committee for People with Disabilities; Humana has released the 2021 Impact Report; and iCare community outreach efforts
iCare, a wholly-owned subsidiary of Humana, has announced that Julie Strenn has agreed to join their Board of Directors, effective May of 2022. Strenn joined ODC as Executive Vice President in 2019 and has been the President/CEO of Opportunity Development Centers, Inc. (ODC) since 2021. Read full press release for more details.
iCare Prior Auth Procedure Specific Listing will have new codes added effective June 1, 2022.
New Provider Portal coming soon!
iCare's Margaret Kristan was featured in a Northern Illinois University magazine when she was elected Chair of the Governor's Committee for People With Disabilities in Wisconsin.
In this first issue of 2022: How to join iCare's Credentialing Committee; Margaret Kristan is elected to the Governor's Committee for People with Disabilities; Civil Rights Compliance information, and much more to help keep you informed!
Please be advised that Hayat Pharmacy will no longer be in the iCare Medicare pharmacy network effective 3/25/22.
News for iCare Medicaid SSI and iCare BadgerCare Plus members
The State of Wisconsin has announced that Margaret Kristan of Independent Care Health Plan (iCare) has been elected chair of the Governor’s Committee for People with Disabilities (GCPD). iCare is a wholly-owned subsidiary of Humana Inc.
InforMED News Brief #36 State Directed Increase Payments
InforMED News Brief #35 COVID Vaccination Rates
InforMED NewsBrief #33 2021 State Directed Rate Increase
InforMED Provider eNewsletter Issue 4 2021
WTMJ and Milwaukee Neighborhood News Service were among the media outlets that covered iCare's donation to Milwaukee Healthy Start. They are using the donation to purchase car seats for program participants. Quoted were Tony Mollica, iCare CEO/President and Meagan Bella, prevention supervisor for Milwaukee County Healthy Start.
Provider news and updates you'll want to know about. In this issue, ForwardHealth guideline updates on submitting Claims; Home Health post-pay audits; KX Modifier on Final Claims; NOA; billing for the oral drug Cinacalet; and Electronic Visit Verification refresher training is going on now.
Humana and iCare, in partnership with the Urban League and United Way, present the Health Equity in Birth Outcomes Forum. It brings together experts from across the country on Sept. 15 to share insights from evidence-based programs that are working.
Updated Provider Reference Manuals are now available! This is the primary resource for Providers to effectively conduct transactions related to iCare members.
In this edition, information on Reconsideration/Formal Appeal process, and the Waiver of Liability form; Launch of the Electronic Visit Verification (EVV) to go live January 1st; LEP and Member Rights; and iCare Care Coordination - our expert teams who manage the care of our members and what it is they provide. All this and more!
Helping boost COVID-19 vaccine confidence and trust in neighborhoods most impacted by the pandemic, Independent Care Health Plan (iCare) has funded bus advertising at a cost of $40,000 to encourage COVID vaccination in neighborhoods that have shown lagging COVID vaccination rates.
Provider news and updates to keep you Informed: iCare says goodbye to Tom Lutzow, the founder, President and CEO of iCare after 27 years; Behavioral Health and AOD Service Collaboration; Provider Add On Payment Program and the importance of reminding patients to have an Annual Wellness Visit; and so much more!
iCare Medicare Members - here's the second newsletter of 2021 with a reminder to make sure you use all of your OTC benefits, the Healthy Rewards program, and more!
Latest Claims and Prior Authorization updates along with a diagnosis code for "homelessness," so we can identify those who are homeless and assist them with health disparities.
This edition of iCare Connect recognizes the many contributions of Tom Lutzow, explores a great relationship between a landlord, his tenants and iCare, shares the story of iCare associate Sister Liza, previews the upcoming Health Equity in Birth Outcomes Forum and more.
iCare was featured by CBS News for leading the way toward creative approaches to increase COVID-19 vaccination rates. https://cbs58.com/news/milwaukee-health-department-hosts-vaccine-clinics-with-creative-approaches
A reminder to our obstetric providers: Virtual visits currently meet the prenatal and postpartum HEDIS metric, but visits are invalid unless performed by a medical provider.
URGENT MESSAGE regarding iCARE COMMUNICATIONS and the Prior Authorization Department
If you are a Medicaid-certified Prenatal Care Coordination (PNC) provider, we encourage you to complete our PNCC Information Gathering Survey to notify our Care Management Team of your current openings and specialties.
iCare strives to engage our providers and our members! In this issue are several ways we work together to provide the best of care to those we serve.
New COVID-19 related diagnosis codes for claims submission, Billing code updates, and more...
In this member newsletter we share heartfelt stories about how iCare associates live their Core Values and go above and beyond for their members; the latest COVID-19 updates; and places to buy healthy foods online.
In this issue: The difference between Claim Denial and Unclean Claims, Updates on Urinary Drug Screen Prior Auth, COVID-19 Vaccine Coverage, Model of Care Training, and iCare now offers EFT!
iCare welcomes new CEO Tony Mollica!
N95 Fit Testing Resources are now available for Assisted Living Staff. If you would like to receive an N95 fit testing kit, please complete and submit this brief survey as soon as possible.
Grant funds are available to partially offset past, current and/or future costs for personal protective equipment (PPE) for residents and staff resulting from the COVID-19 pandemic.
Please make note of new and retired PA codes effective April 1, 2021
This issue shares all the ways the iCare website can be a resource for our providers. For education on claims, prior authorizations, COVID updates and more! This month shares a blog by iCare's VP of Accountable Care, Lisa Holden, about what medical professionals need to know about the CAHPS survey.
This special issue introduces iCare’s new CEO/President, Tony Mollica. Tony has served as Humana’s VP, Regional Market President – Medicaid CEO and previously as Director of Innovation and as Director, Corporate Strategy and Population Health and Director Product Management & Strategy, Medicaid/Medicare-Dual Eligibles, LTSS, & Behavioral Health.
Metro Milwaukee Area Covid Vaccine Resources- links to websites, phone numbers, and email addresses to find out where the vaccine is available in the Metro Milwaukee area.
Please review iCare's New Urine Drug Screen Policy here
Exciting news for iCare members you won't want to miss!
This issue focuses on EVV Soft Launch and important reminders about Corrected Claims and Telehealth Billing
The iCare Prior Authorization department would like to share our developing processes for Personal Care Workers and Home Health Care providers on Electronic Visit Verification (EVV) for 2021. The current soft launch (hard launch is yet to be determined) will allow us to begin implementing the Wisconsin Department of Health Services (DHS) guidance.
In this edition you'll find updates on a new provider blog series, Medicare Annual Wellness visits, Provider Reference Manuals, Covid updates, Infection Prevention courses, among other important information for Providers.
iCare Medicare Plan Member Newsletter featuring Health and Wellness Rewards Programs for 2021, the new 2021 Benefits card, and MORE!
iCare has released updated Provider Reference Manuals. These documents are a provider's primary resource to efficiently conduct transactions related to iCare members.
Humana announced that it will acquire the remaining 50 percent of iCare from the company’s co-owner, CFI. iCare serves 44,000 members through Wisconsin’s Medicaid SSI program, BadgerCare program, Family Care Partnership program, and Medicare D-SNP plans for people who are eligible for both Medicare and Medicaid.
Leading health and well-being company Humana Inc. (NYSE: HUM) – a 50 percent owner of Wisconsin health care company Independent Care Health Plan (iCare) – announced today that it will acquire the remaining 50 percent of iCare from the company’s co-owner, Centers for Independence, Inc.
Conversations about the COVID-19 vaccine and new COVID-19 educational resources from the CDC
The Guest House Homelessness Prevention Program targets individuals who are at risk of homelessness. The pandemic presents new challenges for community-based organizations like The Guest House, so iCare wanted to recognize them and offer our support.
Place of Service & Modifier Reminder-Telehealth Billing; Electronic Claim Submission; Electronic Visit Verification and more...
Sharing an important memo from the Wisconsin Department of Health Services: Preparing for the Wisconsin COVID-19 Vaccine Program
This edition keeps our providers informed and up to date with issues that matter. The iCare Provider Add-On Payment Program deadline has been extended. Your help is needed with Vaccine Season! And Nurse Practitioners wanted for In-Home health assessments. Also, an update from Forward Health on ACT 262 for Behavioral Health Providers.
iCare Provider Add-on Payment Program — Deadline Extended, Electronic Visit Verification (EVV), Appeals Mailing Address, Non-Emergency Ambulance return to SNF, Opioid Treatment Program (OTP) Billing, NDC Requirement, Provider Portal New Feature
Provider Bulletin Issue 2, 2020, CMS and DHS Information, New ICD-10 codes for COVID-19, Prior Authorization, Medicare Medicaid and Medicare Allowable procedure codes for Telehealth
Update Demographics, EVV for PCW Services.Providers with Dual Specialty,Prior Authorization Updates, Reminder for Long Term Care (LTC) Providers
Revisions to PCW Policy Effective 11/30/2019, Electronic Visit Verification (EVV) Reminder for PCW Services,PCW Rate Change
Your vote is your voice. Your guide to voting in Wisconsin.
The Prior Authorization Department is releasing the Procedure Specific Listing for Q2 2020. This listing will be placed on the website April 3rd, 2020 for providers to consult. The Procedure Specific Listing for Q2 2020 will be effective May 1, 2020
The topic of this Provider Bulletin is Personal Protective Equipment arriving soon in Wisconsin in response to high demand during COVID-19 pandemic.
iCare will be encouraging Medicare members to utilize telehealth services to avoid unnecessary travel to a healthcare facility.
Wisconsin Health News covered the Behavioral Health Redesign Forum sponsored by iCare. Here's what they had to say about the future of mental health services in Milwaukee.
leading experts from Independent Care Health Plan (iCare) and others will offer their perspectives on imminent changes to the Behavioral Health and Substance Abuse Disorder landscape in Milwaukee County and across Wisconsin.
Provider News Bulletin: Official CMS Coding Guidelines related to Coronavirus released by the CDC
iCare wants providers to stay abreast of the latest recommendations in this emerging situation.
Q1 2020 New Prior Authorization Specific Listings are now available and will be effective March 6, 2020.
Independent Care Health Plan (iCare) helped Mr. Bob’s Under the Bridge to purchase a special truck and trailer to bring showering facilities to homeless in Wisconsin. iCare presented their donation of $6000.
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