Contact Us

Contact Us

You can call iCare seven days a week, 24 hours a day! From 8:30 a.m. until 5:00 p.m., Monday through Friday, our care coordinators and Customer Service representatives are available. After hours we have an answering service that can help you. Please call us any time you need help.

Interested in becoming an iCare member? Our benefits consultants are here to help!

Call 1-888-241-9659 today!

  • If you're already an iCare member, contact Customer Service:

    • Toll Free: 1-800-777-4376
    • Customer Service: 1-414-223-4847
    • TTY: 1-800-947-3529
    • Fax: 414-231-1092
    • For addresses of iCare offices, visit the Office Locations page.

    Information About iCare In Other Languages:

    • Call us at 1-414-223-4847
    • TTY: 1-800-947-3529
    • Spanish: Press Option 6
    • Hmong: Press Option 3
    • Interpreter Services: Press Option 9

Contact Information for Providers

  • Referrals and Prior Authorizations:

    • Fax: 1-414-231-1026
    • For addresses of iCare offices, visit the Office Locations page.

    Inpatient Notification:

    • Attn. Administrative Services Coordinator
    • Fax: 1-414-231-1075

    Provider Services:

    • Phone:1-414-231-1029

    Customer Service:

    • 1-414-223-4847
    • For addresses of iCare offices, visit the Office Locations page.

    Member Advocate:

    • 1-414-231-1076

    Network Development:

    Pharmacy Services Helpline:

    • 1-414-231-1074

    Pharmacy Benefits Management:

    • 1-800-788-2949

Contact Form

  1. All job applications must be submitted through our Job Listing page

Secure Email Portal

With the adoption of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), it is required that all communications containing Protected Health Information (PHI) be secured. To help implement this important and practical security measure, iCare began using ZixCorp's e-mail encryption services to protect our communications on December 14, 2009.

This move will help ensure our members' PHI remains confidential.

To both meet HIPAA regulations and comply with improved best-practice standards, all email communication you receive from us containing PHI takes advantage of ZixCorp's encryption services. ZixCorp's easy-to-use e-messaging protection makes it effortless for you to receive and read any encrypted communications - whether you are a ZixCorp customer or not. The privacy of business communication is important to us and we want to ensure your information stays private.

You must register with ZixCorp to retrieve secure email from the Secure Message Center. Email recipients can learn more about this service by visiting the User Awareness Site.

You may click here to be taken to the ZixCorp website to register your email address in order to send and receive secure e-mail.


  • Independent Care Health Plan
  • 1555 RiverCenter Drive, Suite 206
  • Milwaukee, WI 53212
  • Customer Service: 1-800-777-4376
    • 24 hours-a-day, 7 days-a-week
    • (Office Hours: Monday-Friday, 8:30 a.m. to 5:00 p.m.)
  • TTY: 1-800-947-3529
  • Fax: 414-231-1092
  • All content and images unless otherwise indicated are
  • Copyright © 2019 Independent Care Health Plan