Family Care Partnership: Benefits & Services

2019 iCare Family Care Partnership (HMO SNP)
Benefits & Services

Your sister has special needs and your parents are worried about their ability to take care of her. They want to stay involved in her life, but need help. You know that they can’t do this alone … not forever.

iCare: We build a plan of care at iCare for each member that is tailored to their needs. This plan is more the member’s plan than iCare’s plan. Ideally, family members are a key part of the plan and play a role in the success of the plan. Your parents won’t need to do this alone. iCare will share the load.

Friends for Health, Friends for Life.

Customer Service

Our Customer Service department is your link to everything you want to know about iCare. You can contact our Customer Service department at 1-800-777-4376 (TTY 1-800-947-3529), 24 hours a day, 7 days a week for more information. Office hours: Monday – Friday, 8:30 a.m. – 5:00 p.m. Our mailing and walk-in address is: Independent Care Health Plan, 1555 N. RiverCenter Dr., Suite 206, Milwaukee, WI 53212.

Interpreter and translation services are available free of charge.

After-Hours Service

If your condition is severe, go to the nearest emergency room (ER). If you are unable to get to the ER, call 911. For after-hours urgent or emergent care inquiries, please call us at 1-800-777-4376 (TTY 1-800-947-3529) or 414-223-4847, and follow the prompts to get you in contact with a member of the Partnership care team.

Partnership Benefits

The iCare Partnership program covers Medicare, Wisconsin Medicaid, and home and community-based long-term care (LTC) services. Your benefits would include health and medical services, prescription drugs and LTC services. Most services have no out-of-pocket costs except prescription drugs, where you may be responsible for a co-pay if you are on Medicare. The following benefit information is a brief summary, not a comprehensive description of benefits available through the iCare Family Care Partnership program:

Long-Term Care Services Coverage

  • Home health and personal care
  • Support home care
  • Assisted living/residential care services
  • Adult day and respite care
  • Home delivered meals
  • Transportation
  • Physical, speech and occupational therapy
  • Wheelchairs and other equipment
  • Adult diapers, gloves, and other medical supplies
  • Mental health and drug and alcohol treatment
  • Daily living skills training
  • Communication aids/interpreter
  • Employment services
  • Nursing home services

Health Care Services Coverage

  • Health care services coverage
  • Physician services
  • Hospitalization
  • Prescription medications
  • Over-the-Counter medications
  • Dental care
  • Foot care: Podiatry
  • Hearing care
  • Vision (including glasses)
  • Hospice

Extra Benefits

  • $15/month for over-the-counter medications sent FREE to your home
  • SilverSneakers® Fitness Program
  • Weight Watchers® Meetings with transportation to and from meetings of up to 64 one-way trips up to 35 miles
  • Supplemental Dental Care
    • Preventive and Comprehensive Dental Services Limited to a total of $2,500 per calendar year
  • Supplemental Eye Care
    • Eye-wear of up to $450 per calendar year
  • Telehealth
    • With Telehealth, members can connect to a provider via a live, two-way video or text chat through their personal computer or via an iOS or Android mobile application.

Emergency response - If you have a health-related emergency or urgent issue, go to the nearest emergency room or call 911. If you are still in need of assistance, call us and we will immediately connect you with someone who will respond.

Prevention and early intervention - Once enrolled in our Partnership program, iCare will help keep you healthy and independent by working with public and private health and social service partners in the community. We can also provide you with information and intervention activities that prevent the risk of disability.

Self-Directed Supports

You will have the option to choose Self-Directed Supports (SDS) as a way of receiving long-term care services. Choosing SDS means making your own decisions about how and from whom you receive your long-term care services. You take the lead in managing your care, having control over resources, including finances; and taking responsibility for personal decisions and actions. Your Team can tell you more about SDS if you are interested in this option.

Modified: 10/25/2018

The iCare Family Care Partnership (HMO SNP) is a Coordinated Care plan with a Medicare contract and a contract with the State Medicaid program. Enrollment in iCare Family Care Partnership depends on contract renewal. This plan is available to anyone who has both Medical Assistance from the State and Medicare and functionally eligible as determined by the State of Wisconsin Long-Term Care Functional Screen. This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. The Part B premium is covered by the State if you are a full-dual member. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Please contact the plan for further details. The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. You must receive all routine care from plan providers. For more information about Medicare benefits and services, including general information regarding the health or Part D benefit, contact 1-800-MEDICARE (1-800-633-4227) or visit; TTY users should call 1-887-486-2048, 24 hours a day, 7 days a week. For more information about State Medicaid benefits call the Department of Health Services at 1-800-362-3002 (TTY 1-888-701-1251) or visit For more information about long-term care options available to you in your county contact the Aging and Disability Resource Centers. The Resource Center can also assist you with information about eligibility and enrollment.

  • H2237_IC1453 Approved
  • Independent Care Health Plan
  • 1555 RiverCenter Drive, Suite 206
  • Milwaukee, WI 53212
  • Customer Service: 1-800-777-4376
    • 24 hours-a-day, 7 days-a-week
    • (Office Hours: Monday-Friday, 8:30 a.m. to 5:00 p.m.)
  • TTY: 1-800-947-3529
  • Fax: 414-231-1092
  • All content and images unless otherwise indicated are
  • Copyright © 2019 Independent Care Health Plan