Medicare Member Rights

iCare Medicare Member Rights


Your Rights

  • We must provide information in a way that works for you (in languages other than English, in Braille, in large print, or other formats, etc.)
  • We must treat you with fairness and respect at all times
  • We must ensure that you get timely access to your covered services and drugs
  • We must protect the privacy of your personal health information
  • We must give you information about the plan, its network of providers, and your covered services
  • We must support your right to make decisions about your care
  • You have the right to make complaints and to ask us to reconsider decisions we have made

Your Responsibilities

  • Get familiar with your covered services and the rules you must follow to get these covered services
  • If you have any other health insurance coverage or prescription drug coverage in addition to our plan, you are required to tell us
  • Tell your doctor and other health care providers that you are enrolled in our plan
  • Help your doctors and other providers help you by giving them information, asking questions, and following through on your care
  • Be considerate
  • Pay what you owe
  • Tell us if you move
Modified: 10/2/2018
 

Independent Care Health Plan (iCare) is a Medicare Advantage (HMO SNP) organization with a Medicare contract and a contract with the State Medicaid program. Enrollment in plans insured by iCare depends on contract renewal. Plans insured by iCare are available to anyone who has both Medical Assistance from the State and Medicare. For more information about long-term care options available to you, contact your local Aging and Disability Resource Center (ADRC). The ADRC can also assist you with information about eligibility and enrollment. This information is not a complete description of benefits. Call 1-800-777-4376 (TTY:1-800-947-3529) for more information. Independent Care Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-777-4376 (TTY: 1-800-947-3529). LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-800-777-4376 (TTY: 1-800-947-3529).

  • H2237_IC2029
 
  • Independent Care Health Plan
  • 1555 RiverCenter Drive, Suite 206
  • Milwaukee, WI 53212
  • Customer Service: 1-800-777-4376
    • 24 hours-a-day, 7 days-a-week
    • (Office Hours: Monday-Friday, 8:30 a.m. to 5:00 p.m.)
  • TTY: 1-800-947-3529
  • Fax: 414-231-1092
  • All content and images unless otherwise indicated are
  • Copyright © 2018 Independent Care Health Plan