Medicaid SSI & BadgerCare Plus Member Rights

iCare Medicaid SSI & BadgerCare Plus Member Rights


YOUR RIGHTS

Knowing About Physician Incentive Plan

You have the right to ask if we have special financial arrangements with our physicians that can affect the use of referrals and other services you might need. To get this information, call our Customer Service Department at 1-800-777-4376 and request information about our physician payment arrangements.

Knowing Provider Credentials

You have the right to information about our providers including the provider’s education, board certification, and recertification. To get this information, call our Customer Service Department at 1-800-777-4376.

Completing an Advance Directive, Living Will, Or Power Of Attorney For Health Care

You have the right to make decisions about your medical care. You have the right to accept or refuse medical or surgical treatment. You have the right to plan and direct the types of health care you may get in the future if you become unable to express your wishes. You can let your doctor know about your wishes by completing an advance directive, living will, or power of attorney for health care. Contact your doctor for more information.

You have the right to file a grievance with the DHS Division of Quality Assurance if your advance directive, living will, or power of attorney wishes are not followed. You may request help in filing a grievance.

Right to Medical Records

You have the right to ask for copies of your medical records from your provider(s). We can help you get copies of these records. Please call 1-800-777-4376 for help. Please note that you may have to pay to copy your medical records. You may correct inaccurate information in your medical records if your doctor agrees to the correction.

Your Member Rights

  • You have the right to have an interpreter with you during any BadgerCare Plus/Medicaid SSI covered service
  • You have the right to get the information provided in this member handbook in another language or format.
  • You have the right to get health care services as provided for in federal and state law. All covered services must be available and accessible to you. When medically appropriate, services must be available 24 hours a day, seven days a week
  • You have the right to get information about treatment options including the right to request a second opinion.
  • You have the right to make decisions about your health care.
  • You have the right to be treated with dignity and respect.
  • You have the right to be free from any form of restraint or seclusion used as a means of force, control, ease, or reprisal.
  • You have the right to be free to exercise your rights without adverse treatment by the HMO and its network providers.

Your Civil Rights

Independent Care provides covered services to all eligible members regardless of the following:

  • Age
  • Color
  • Disability
  • National Origin
  • Race
  • Sex

All medically necessary covered services are available and will be provided in the same manner to all members. All persons or organizations connected with iCare that refer or recommend members for services shall do so in the same manner for all members.

Modified: 10/2/2018
 

 
  • Independent Care Health Plan
  • 1555 RiverCenter Drive, Suite 206
  • Milwaukee, WI 53212
  • Customer Service: 1-800-777-4376
    • 24 hours-a-day, 7 days-a-week
    • (Office Hours: Monday-Friday, 8:30 a.m. to 5:00 p.m.)
  • TTY: 1-800-947-3529
  • Fax: 414-231-1092
  • All content and images unless otherwise indicated are
  • Copyright © 2018 Independent Care Health Plan